A SCOTS woman has slammed Scottish Power after the company bombarded her 84-year-old mother with a 2cm thick stack of bills all dated for February.
The outraged woman aired her frustrations online yesterday after her mum received a pile of letters measuring 2cm thick once piled together.
The woman, based in Fife, claims that all of the letters are dated February 8 and are related to the same energy account but are requesting different amounts in every single one.
The irate daughter has since added that she and her mother have begun the switch to a different provider after Scottish Power allegedly refused to speak to her, as she was not the account holder.
An image shows the woman using a tape measure to drive home her point about the scale of the bills, with the stack of letters reaching 2cm in height.
Sharing the image to social media, the woman tagged BBC’s Watchdog and the MoneySavingExpert in an attempt to spread her story.
She wrote: “This is literally 2cm of bills that Scottish Power sent to my 84yr old mum. All dated 8 Feb 2024. All different amounts. All the same account.”
Scottish Power have since replied to her social media post, asking: “Hi there, could you please send us a private message to confirm your full name, date of birth, full address (inc. post code) and account number? Thanks.”
However, the woman has rejected their request, claiming: “No, again. We have done this. You won’t speak to me, even though you did last time, because I’m not the account holder.
“You want me to drive to the account holder’s [home] and sit on the phone for hours like last time. She authorises me, you forget, we repeat.”
She later added: “We’ve just started the switch to Octopus this evening. Hopefully we never have to deal with Scottish Power again after her final bill.”
The woman’s post has since received over 370 likes and more than 50 comments from other users sharing their own advice and experiences.
One user said: “This is why you need to switch to Octopus Energy. They’re just a million miles better than all other suppliers.
“In the meantime, phone their corporate number and ask to speak to the CEO. You won’t get anywhere with their customer services.”
Another added: “Scottish Power would not be able to identify an a**e or an elbow even if they were clearly labelled.
“The only way that you can progress with them is via the ombudsman. Dreadful company.”
A third wrote: “Engage a solicitor. Go straight to the ombudsman. This is harassment and clearly there is more than one issue with the billing process at the power company.
“The ombudsman should be holding these companies to account.”
A fourth claimed: “We had an issue with them when they changed the gas meter in our one bed flat but wrongly recorded the units.
“They sent a bill for £7,000 for a month and were taking it on the next direct debit payment. No apparent due diligence that there was suddenly a circa 10,000% increase.”
Scottish Power has been contacted for comment.
