Introduction
The business world is evolving every single day, and this makes it more competitive than ever. Without the right technique, it might be hard for small enterprises to keep up with the leaders’ competition. One way SMEs can keep up with the fast-paced business environment is by embracing technology. With the right communication strategy, small businesses can increase their productivity and transform their operations.
Using different arrays of technology, from servers to mobile phones, SMEs can create a competitive environment in the economic marketplace. If you are a small business owner, consider embracing technology as early as now. The following post tackles the main benefits of the IVR phone system and Aircall business phone service.
Enhances Customer Service
We all value our time. No one can tolerate time wasting. If an individual realises that you are wasting their time without solving their problem, they are likely to avoid you and chances are, they may never contact you. When clients often contact a given call centre and experience time-wasting, and after the long wait, the client walks away with unresolved issues, you may never see or hear from them.
Once it has been designed correctly, every single phase in the IVR phone system has significance. With IVR, customers will be able to get the information they are looking for. Additionally, the system will determine their needs and then be directed to the right agent without wasting time. With such trends, your SMEs will not experience recurring phone calls over the same issue from the same client, which enhances first-contact resolution. This will make your client happy and satisfied as you are not wasting their time and resources. By valuing your client’s time, they will always choose your enterprise.
Improves Agent’s Performance and Morale
Some people think this technology is here to replace the agents. Well, that is not the case, as this technology is here to simplify agent’s work. With an automated IVR in your enterprise, it will be pretty easy to solve simpler queries from the clients, thereby minimising calls handled by the agents.
Imagine a call centre without a suitable IVR; agents will be forced to attend to more phone calls than they can handle. This reduces their performance, and their morale will be equally affected. And when your call agents are disturbed, don’t expect them to attend to your clients and meet their expectations. Your employees might end up writing resignation letters due to work overload. Make the lives of your employees easier by embracing IVR, which helps decrease the number of calls handled by your agents.
Third-Party Integration
The cloud-based phone system lets you integrate hundreds of third-party applications important in your business’s daily operation. You can incorporate technology to enhance customer communication with the right phone system. Aircall makes it easy for you to quickly and easily integrate:
- CRM
- Live chat
- Help Desk,
- Sales Automation
- Payment and billing
- Social and fun
Better and Clearer Voice Quality
Thanks to cloud-based phone systems, SMEs can communicate clearly with their clients worldwide. The quality of the calls will never be undermined despite the geographical distance between you and your esteemed clients. This is something that you will not get in traditional phone services. Therefore, you must embrace the cloud-based phone system to enjoy excellent and clear voice quality.
End note
To increase competitiveness, SMEs must embrace Aircall and IVR phone systems in their daily operations. These tools can create a potent communication infrastructure for your enterprises. Therefore, if you intend to succeed in client interaction, you need these tools.
