AN EVRI customer was left “absolutely gutted” after claiming that her £150 advent calendar arrived – with all the items missing.
Charlie Marie had ordered the Charlotte Tilbury beauty advent calendar on 28 December to treat herself to some of the renowned make-up brand’s high-value beauty items.
However, when her parcel arrived last Wednesday (4 JAN) through courier company Evri, Charlie said she was “devastated” to find that all the contents of the 12-day calendar were allegedly missing.
Video shows Charlie investigating the pale pink advent calendar, firstly lifting up the flap on top of the box, before rifling through each of the drawers for the respective days.
Sure enough, every “door” of calendar is empty, with not one of the £150-worth of goods to be found.
The calendar should have consisted of beauty items such as lip oils, highlighters, eyeshadow pencils, serum and lipsticks, but arrived empty and not in the “usual Charlotte Tilbury packaging”.
Charlie took to TikTok last Wednesday (4 JAN) to share her plight with the caption: “Unboxing an empty order, absolutely devastated. Can anyone advise? Evri delivery service.”
The video has received over 800 likes and more than 300 comments from shocked users.
One user wrote: “I have stopped ordering from any company that uses Evri.”
Another said: “I don’t know how Evri is still in business. I’m so scared to order from any place that uses them.”
A third commented: “These drivers have been stealing our packages!”
Another replied: “I’m surprised you even got the empty boxes.”
Speaking today (10 JAN) Charlie said: “I was absolutely gutted after opening it to find none of the products inside.
“I’ve never ordered from Charlotte Tilbury before so I didn’t even think anything of the delivery box, until a few people pointed out it didn’t fit the usually Charlotte Tilbury packaging.
“Since receiving the replacement I can see now that the first box was definitely not Charlotte Tilbury boxing.
“The retailer was great – after dealing with my report on Twitter and issuing a replacement straight away, I was offered a new order or a refund, but I wanted the products not the money back.
“I wasn’t confident knowing that it was being sent with Evri again, but it arrived as promised next day delivery and was complete with all products and was in official Charlotte Tilbury packaging.
“I hadn’t assumed that it was tampered with initially. I did wonder if it was a packing error at Charlotte Tilbury.
“However, with the difference in boxing I would say it was absolutely opened and repacked after leaving Charlotte Tilbury.
“I’m so gobsmacked at the amount of people commenting on my TikTok that they have had the same thing happen, with Charlotte Tilbury and other retailers.
“I don’t know how Evri are still operating to be honest.
“Surely these retailers need to be looking at dropping their contracts and using more reliable services.
“I do feel sorry for the genuine people that work for them, but it would seem there are lots of untrustworthy workers too – the comments speak for themselves on my posts.”
Evri has been contacted for comment.
