EVRI has sacked one of their couriers after they allegedly set a customer’s parcel on fire and left it in the middle of the road outside their house.
Liz Rudden complained to the company, formerly known as Hermes, after being left shocked by the incident last week.
She claims that her husband Andy went outside their home in Glasgow after spotting the courier having trouble finding their parcel in the back of the van.
Liz said the driver then became aggressive when Andy told him the item, a replacement part for their Indesit washing machine, was small.
Andy came back inside and a few minutes later received a notification that the item had been delivered.
An image which was included with the notification showed the parcel outside on the ground.
But when Andy went out immediately to collect the item he found it on fire in the middle of the road.
Andy said no-one else was around so suspected the angry courier had intentionally set the package on fire after becoming annoyed from their earlier interaction.
Liz complained to Evri who launched an investigation and revealed on Monday (21 MAR) that the driver had been “removed” from his role and will no longer be working for them.
They also offered Liz £50 as a gesture of goodwill.
Liz said: “The courier sat outside for five minutes looking for the parcel.
“When my husband went out and said to him it was a small parcel he was looking for, the driver became very aggressive.
“My husband came inside, then after another few minutes the courier drove away.
“We checked the tracking and it showed it had been delivered with a picture.
“It wasn’t in our drive or garden.
“My husband went outside and about seven metres down the road, the parcel was there, and it was on fire.
“So the driver had set it on fire as there was no one else in the street and my husband was outside as soon as he saw the photo on the tracking page.
“This is not what I expect from someone entrusted with delivering to people’s homes.
“And to be honest I’m a bit nervous of this driver returning to my home as I get deliveries often from Hermes (Evri).
“The supplier is sending a replacement through Royal Mail as he too was shocked by this and doesn’t want it to happen again.”
After complaining to Evri, Liz received an email from them on Monday apologising for their driver.
They said: “Good morning Liz,
“Thank you for allowing me time to investigate what happened with the driver, I can confirm the driver has been removed from the business and will no longer deliver for Evri.
“We are truly sorry for the upset caused and would like to offer you a gesture of goodwill of £50 as an apology.”
Speaking today, a spokesperson for Evri said: “We can confirm that the courier no longer delivers on behalf of Evri.
“We have apologised to the customer and provided a goodwill payment.”
Hermes became Evri earlier this month as part of a complete rebrand to enhance its customer services.
The new brand will see significant investment in its customer services, which includes a new fully UK-based customer service team.
