A HERMES customer captured a shocking video showing couriers hurling dozens of parcels into the back of a van.
Jenny Leung was shocked after dropping parcels into a drop off point in Go Outdoors in Thurrock, Essex, and later spotting a Hermes courier launching them into the van.
The 36-year-old school administrator started filming the two delivery workers from inside her car and captured the pair throwing scores of items into the vehicle.
The two men, wearing hi-vis vests, were captured chucking parcels high into the back of a large van, working their way through a metal cage of packages.
The man on the further side does the majority of aggressively lobbing while his colleague hands him items of all different shapes and sizes.
The clip was captured in November last year but Hermes only today confirmed the incident had been “dealt with”.
Jenny shared the video onto Twitter at the time, writing: “So I have just dropped off my parcels for Hermes but little did these two workers know that I was sitting in my car watching them throw my parcels into their van.
“I’m shocked that inside any of those packages could be something valuable they should not be thrown like that.
“I’m dropping off another parcel today lets see if the delivery guys do the same with everyone’s delivery.”
This is not the first time Hermes have come under scrutiny for their handling of parcels.
In October the courier faced criticism when a similar video surfaced showing a reckless courier hurling parcels carelessly into the back of his van.
Earlier this month CCTV captured a dopey driver delivering a package into a large bin, only for it to later be collected by a bin lorry.
Speaking today, Jenny said: “The video was taken straight after I dropped off my parcel at the Go Outdoors branch in Thurrock.
“They pulled up in the van and went into the store to get the Hermes parcels trolley
“I often post things via Hermes but never expected they handled parcels so poorly.”
A spokeswoman for Hermes today said: “This incident was dealt with when it was raised by our customer back in November 2021.”
They declined to confirm the outcome of the investigation.
