A commitment to continue any critical maintenance and repair work that secures the resilience of the electricity network in the short and medium term to keep the power flowing – prioritising power cuts and urgent safety issues.
The company will postpone or cancel new network upgrade projects unless it assists the restoration of power supply or conducting the work poses no danger to staff, contractors or the public or it supports short or medium term resilience requirements.
The deployment of teams to undertake connection projects that will provide additional resilience to the local or national electricity network such as more energy capacity for where it is needed.
These changes will be implemented with immediate effect across Merseyside, Cheshire, North Wales, North Shropshire, and Central and Southern Scotland.
As a critical operational business, SP Energy Networks has already established social distancing measures and rolled out additional processes for critical frontline operational staff and control centre teams who cannot undertake their key roles from home to ensure they can maintain operations in the event of a localised outbreak of coronavirus.
Frank Mitchell, CEO of SP Energy Networks said: “We have one of the most reliable energy networks in the world and our top priority throughout the COVID-19 crisis will be to keep the power flowing for our 3.5million customers while ensuring critical national infrastructure sites receive the electricity supply they need.
“We’ve already put huge changes in place to keep our staff safe and redeployed them on priority projects that will support the UK’s national effort to tackle the coronavirus. If you see us outside your home or we visit your property during the coronavirus emergency, please be assured we are there because it is critical.
Customers who have received a letter from the NHS advising them that they are ‘at risk’ and should take additional measures to protect themselves from COVID-19 are being advised to sign up for the Priority Services Register. This provides free additional services to customers in vulnerable circumstances if there is an unexpected power cut. They should sign up at spenergynetworks.co.uk or text PSR to 61999.
In the event of a power cut, customers should call the national 105 hotline no matter who they pay their bill to. For more information about SP Energy Networks, please visit: spenergynetworks.co.uk