AN Amazon customer has hit out at theie “ridiculous” packaging policy, claiming a bottle of nail polish was sent in a box big enough to fit both of her feet.
The 30-year-old woman from Southampton, who wishes to remain anonymous, was shocked to open the large box and find the tiny bottle of polish inside.
To illustrate the “madness” of Amazon’s packaging, she took a picture of both her feet fitting comfortably inside the box, and put the image on the firm’s Facebook page.
She wrote: “Reasons I love Amazon – on Prime they deliver my stuff quickly.
“Reasons I hate Amazon – if both my size five feet can fit in the box (probably twice over judging on depth) why do you send just one nail polish in it?
“Why not use a little folder like you do for books? I’ve said it before but this continues to be ridiculous.
The shopper, speaking today, said: “It’s madness. No other items were in the box.
“They have done it a few times and I just don’t see the logic behind creating so much waste
“It had a load of the brown paper they use stuffed in there. I don’t see why they didn’t just use the little folder type thing they use for DVD and books.”
In December last year Amazon were condemned for delivering a tiny battery in packaging the size of a shoe box.
The button-type battery sent to Matt Harris used up approximately a quarter of one percent of the volume of the box and would have fitted around 400 times over.
The 38-year-old from Hook, Hampshire, recorded a video of himself unboxing the ludicrous package and posted it online with the caption: “Someone’s taking the packaging of items to the extreme.”
A spokesman for Amazon said: “Our Frustration-Free Packaging initiative has helped reduce the amount of packaging used on many items while still ensuring products arrive in perfect condition. In addition, Amazon has developed a software program that determines the “right-sized” box for any given item to be shipped to a customer, based on that item’s dimensions and weight.
“As a result, the number of packages delivered in a wrong-sized box has decreased dramatically, significantly reducing packaging waste and transportation costs.
“We also have a Packaging Feedback program, which allows customers to provide direct feedback on the packaging of their order and to upload images. Their feedback is used to improve product and Amazon packaging.”
